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Integration Guide4 min read

Connecting the Google Play Store

Securely stream your Google Play Store app reviews into Sentric using the Google Play Developer API.

To automatically ingest reviews from the Google Play Store, Sentric requires a Service Account JSON key with access to your Google Play Console. This allows Sentric to read reviews on your behalf without requiring your personal Google login.

What you'll need

  • Google Play Console Admin Access
  • Service Account JSON Key file
  • App Package Name (e.g., com.example.app)
1

Link your Google Cloud Project

  1. Log in to the Google Play Console.
  2. Go to Setup > API access in the left sidebar.
  3. If you haven't linked a Google Cloud project yet, choose to link an existing project or create a new one.
2

Create a Service Account

  1. On the API access page, scroll down to the Service Accounts section.
  2. Click Create new service account.
  3. Follow the link to the Google Cloud Platform (GCP).
  4. In GCP, click Create Service Account at the top.
  5. Provide a name (e.g., "Sentric Review Sync") and click Create and Continue.
  6. Skip the role assignment step and click Done.
3

Generate the JSON Key

  1. In the GCP Service Accounts list, click on the email of your newly created service account.
  2. Navigate to the Keys tab.
  3. Click Add Key > Create new key.
  4. Select JSON and click Create. The file will download to your computer.
4

Grant Access in Play Console

Now that you have the key, you need to grant the service account permission to read your app's reviews.

  1. Return to the Google Play Console API access page.
  2. Click Refresh service accounts if your new account isn't listed.
  3. Click Grant Access next to your new service account.
  4. Select your app in the App permissions tab.
  5. Under Account permissions, ensure the View app information and download bulk reports (read-only) or Reply to reviews permission is checked.
  6. Click Invite user.
5

Configure Sentric

Return to your Sentric dashboard and navigate to your Product settings. Under Integrations, select Google Play Store:

  1. Enter your App's Package Name (e.g., com.yourcompany.app).
  2. Upload the Service Account JSON Key file you downloaded in Step 3.
  3. Click Connect.

You're all set

Sentric will verify the service account and immediately begin pulling in your app's historical reviews. New reviews will be synced on an hourly basis.

Connecting the Google Play Store | Sentric